OJSC Electromachine-building plant “Firm SELMA”

Sales Department: phone: +38 (0652) 58-30-50, 58-30-52, 58-30-54;  E-mail:sbit@selma.crimea.ua

Гарантийное и сервисное обслуживание

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Procedure of guaranty repair of the equipment produced by OJSC “Firm SELMA”

гарантия и сервис электросварочного оборудования

Application on guaranty repair must be done in written, addressed to Sales and Marketing Director S.I.Gritsenko. In this application the name of faulty machine, date of manufacture according the Instruction Manual must be indicated.   And also date of purchasing, time of working before fault, modes of welding: diameter of electrode, thickness of the welded metal, type of gas used, type and position of the weld, visual characters of fault. In application requisites of the company and name of the contact person must be indicated.

This application form could be sent by fax +38(0652) 58-30-85 or +38(0652) 58-30-53 or via e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.

 

After receiving the application guaranty repair could be provided by one of three ways:

1.     Basic. In presence of qualified technician in consumer’s company the faulty part is identified via telephone conversation. After this the faulty part (removed by consumer) with attached copy of the page of Instruction Manual with indication the date of manufacture is sent to our company for guaranty repair.

2.     In case of absence the qualified technician in consumer’s firm all machine with cables, torch, Instruction Manual and application form is sent to our company for guaranty repair.

3.     Only in case of absence the qualified technician in consumer’s firm and nothing possibility to send the machine to our plant the authorized agent goes to the consumer for guaranty repair.

Shipping of faulty parts is provided by forwarder to Simferopol on the named of “Firm SELMA”.

Because of guaranty all transport costs for shipping faulty machines are for “Firm SELMA” account.

Application form (download)

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Service repair procedure of the equipment produced by OJSC “Firm SELMA”

P8266607

 Procedure of post-guaranty repair:

  • Repair is done only at our plant.
  • Application on repair must be in written.
  • Machines for repair are taken only after payment.
  • Guaranty period after repair is three months.
  • There is the complete of documents (Act of executed works, contract) sent with machines to the consumer after repair.

Indication of faulty parts is provided by specialists of Guaranty repair group via telephone conversation.

 

Application form (download)

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Procedure of commissioning the equipment produced by OJSC “Firm SELMA” at territory of consumer

Application on commissioning must be done in written, addressed to Sales and Marketing Director S.I.Gritsenko. In this application the names of machines, technical conditions of the welding, place and date of commissioning, name of the contact person must be indicated.

This application form could be sent by fax +38(0652) 58-30-85 or +38(0652) 58-30-53 or via e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.

  1. After receiving the application the contract on commissioning is concluded. There are list of machines and costs of commissioning are indicated in the contract.
  2. Payment according the contract and invoice.
  3. After payment specialists of “Firm SELMA” go to the consumer according terms indicated in the contract.
  4. There is an Act of executed works is drawn up after execution of commissioning at territory of consumer.

Application form (download)

OJSC “Firm SELMA”

Ukraine, 95000, Simferopol city
32A, General Vasiliyev str.

E-mail: sales@selma.crimea.ua

Marketing Department:

Phone.: +38 (0652) 58-30-55
Fax: +38 (0652) 58-30-53
+38-050-360-56-42
+38-050-496-02-06
+38-050-360-64-25
E-mail: sbit@selma.crimea.ua
Mn-Fr:  7.30- 16.00  GMT+2

Sales Department:

Phone.: +38 (0652) 58-30-52, 58-30-54
Fax: +38 (0652) 58-30-53, 66-80-81
+38-050-393-12-83
+38-050-397-78-85
+38-050-360-56-41
+38-050-360-47-45
+38-050-360-80-13
E-mail: sbit@selma.crimea.ua

Mn-Fr:  7.30- 16.00  GMT+2