Application on guaranty repair must be done in written, addressed to Sales and Marketing Director S.I.Gritsenko. In this application the name of faulty machine, date of manufacture according the Instruction Manual must be indicated. And also date of purchasing, time of working before fault, modes of welding: diameter of electrode, thickness of the welded metal, type of gas used, type and position of the weld, visual characters of fault. In application requisites of the company and name of the contact person must be indicated.
After receiving the application guaranty repair could be provided by one of three ways:
1. Basic. In presence of qualified technician in consumer’s company the faulty part is identified via telephone conversation. After this the faulty part (removed by consumer) with attached copy of the page of Instruction Manual with indication the date of manufacture is sent to our company for guaranty repair.
2. In case of absence the qualified technician in consumer’s firm all machine with cables, torch, Instruction Manual and application form is sent to our company for guaranty repair.
3. Only in case of absence the qualified technician in consumer’s firm and nothing possibility to send the machine to our plant the authorized agent goes to the consumer for guaranty repair.
Shipping of faulty parts is provided by forwarder to Simferopol on the named of “Firm SELMA”.
Because of guaranty all transport costs for shipping faulty machines are for “Firm SELMA” account.